"Change of Heart"

A review of Clydesdale Bank PLC by Alison Forbes written on Monday 4th of August 2008

I went into the Clydsdale bank, the one next to All Bar One on Lothian Road one day last week to be served by a smiling cashier with dark hair. The reason for my vist to the bank was to change £10 worth of 20 pence pieces, which were from my piggy bank. The Smily Casher with dark hair and lot of lippy on changed my money and bid me good day. The following week, to day infact the 4 August 2008 I went into the same bank with the same cashier but she was not smiling nor would she exchange my piggy bank cash which was in 5pences and 10pences, without gong to charge me. Please could you explain how come the sudden change in customer service. With that kind of customer service I would deffinatly not become a customer of your bank.

regards

Ali

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