"Good doctor and nurse, hostile receptionists"

A review of Polwarth Gardens Surgery by Anonymous written on Thursday 15th of November 2012

I have thus far had what I consider to be friendly, caring and professional treatment from the medical staff at this practice, and that is what matters above all.

However, I am afraid I have to comment on the unfriendliness, bordering on hostility, of some of the receptionists at this surgery.

I am also very concerned about the accuracy of some of the statements and claims some receptionists have made regarding procedures and practices.

On the other hand, I have also encountered friendly and helpful reception staff here too.

But there is a problem, and it needs to be addressed..

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